Frequently Asked Questions (FAQ)
General Questions
1. What is cosme-techs?
cosme-techs specializes in cutting-edge skincare electronics designed to help you achieve healthy, glowing skin. Our innovative tools are perfect for addressing common skin concerns like acne, wrinkles, and dullness.
2. How can I contact cosme-techs?
You can reach out to us via our Contact Us page, or use the live chat feature available on our website. We're here to help!
Product Questions
1. What types of products do you offer?
We offer a range of skincare electronics, including:
- LED Light Therapy Devices
- Ultrasonic Skin Scrubbers
- Microcurrent Facial Tools
- Nano Facial Steamers
- Cleansing Brushes
2. Are your products suitable for all skin types?
Yes! Our products are designed to be gentle and effective for all skin types. If you have specific skin concerns or sensitivities, feel free to consult with a dermatologist before use.
3. Do I need to use specific skincare products with your devices?
Our tools work best with your existing skincare routine. For enhanced results, we recommend using serums or gels that are compatible with your chosen device (e.g., conductive gels for microcurrent devices).
4. How do I clean and maintain the devices?
Each product comes with detailed cleaning instructions. Typically, a soft, damp cloth with mild soap is sufficient. Always ensure the device is turned off and unplugged before cleaning.
Shipping and Delivery
1. Where do you ship?
We ship worldwide!
2. How long does shipping take?
Standard shipping typically takes 7-14 business days. Expedited shipping options are available at checkout.
3. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your package on our website.
Returns and Refunds
1. What is your return policy?
We accept returns within 30 days of delivery. The item must be unused, in its original packaging, and include proof of purchase. For more details, visit our Return Policy.
2. How do I request a refund?
To request a refund, contact our customer support team with your order number and reason for return. We’ll guide you through the process.
3. Are there any items that cannot be returned?
For hygiene reasons, certain items like cleansing brushes or opened skincare products cannot be returned. Please review our full return policy for details.
Technical Support
1. My device isn’t working. What should I do?
First, check the user manual for troubleshooting tips. If the issue persists, contact our customer support team with your order number and details of the problem.
2. Do your products come with a warranty?
Yes, all our electronic devices come with a 1-year warranty. If you encounter any issues, we’ll repair or replace the item free of charge.
Promotions and Discounts
1. Do you offer discounts for first-time buyers?
Yes! Sign up for our newsletter and receive a 10% discount on your first purchase.
2. Are there any ongoing promotions?
Check our homepage or social media channels for the latest deals and promotions.
Can’t Find What You’re Looking For?
If your question isn’t listed here, don’t worry! Contact us via email or live chat, and our team will be happy to assist you.